Great solution for any WordPress website to be updated regularly, backed-up and monitored.
On this plan, you would still update your site, blog, or other content, and we would handle everything else to keep your website running effectively.
Your WordPress site is updated regularly for security and performance purposes.
We store backups of your site on the cloud and keep a watchful on your site, 24/7/365
If you want a 100% full-service solution where we manage everything, this is the plan for you.
In addition to everything in the Maintain plan, you get 24/7 unlimited edits, fully-tailored security experience, and tickets closed in 72 hours or less, with over $1,000 worth of premium plugins.
We take cover of everything, from plugin updates to content. We have you covered!
With focus on security and performance, we run your site like it was our own.
If you have a highly-customized themes or custom plugins, this is the plan for you.
We take extra care to put learn your infrastructure and code-base to properly manage and maintain your application.
Although your install is highly customized, we still have the basics covered
Every setup is different, but here are some examples of sites that would need a custom plan.
Feature | Maintain | Pro | Custom |
---|---|---|---|
Data Center Communication
Not hosting with us? No problem, we will work directly with your host to solve any issues related to your data center. |
✅ | ✅ | ✅ |
Incident Summary
In additional to weekly reports, individual incidents receive a separate report details the issue and the solution. |
✅ | ✅ | ✅ |
Safe Updates
Before starting emergency fixes, we perform both automated and manual checks to ensure the proper and safe methods for fixes. |
✅ | ✅ | ✅ |
Emergency Communication
With automated site checks ever 60 seconds, we’ll alert you to the problem, the solutions, and a post-incident report. |
✅ | ✅ | ✅ |
Gutenberg Support
Having issues with the new Editor? Our team will assist with an upgrade to the new editor and fix any incompatibility issues that come up. |
✅ | ✅ | ✅ |
24/7 Monitoring
With our team spanning multiple time zones, we monitor and respond to crisis quickly, to ensure uptime proper up-time on your site! |
✅ | ✅ | ✅ |
Feature | Maintain | Pro | Custom |
---|---|---|---|
Unlimited Edits
Open unlimited tickets with our team for the content updates you want us to make. Instead of tracking time or hours, we’ll make your updates as part of your plan. How does this work? You can open a ticket 24/7 anytime to request an update to your website. Within 48 to 72 hours, depending on the complexity of the update, we will finalize the update! What types of updates does this include?
What’s not included?
|
✅ | ✅ | |
Response Times
Depending on the ticket, we will respond to your request under 4 hours. However, most responses are much sooner depending and custom plans can specify their own SLA. |
1 - 4 hours | Custom | |
Completion Times
Most request for edits get completed within 24 to 48 hours. Bigger tasks can take up to 72 hours or longer depending on the edit. However, most small tasks are taken care of much faster! |
< 72 hours | Custom | |
Custom Development
We can help! If you need custom development or have an update outside of the scope of your plan, our team can provide custom development services for an hourly or project rate! |
✅ | ✅ | ✅ |
Feature | Maintain | Pro | Custom |
---|---|---|---|
Update Frequency
Every week, we update your plugins, themes, and WordPress core! |
Weekly | Weekly | Weekly |
Weekly Report
Each week, you will receive a report of all updates, plugins, performance and more! Stay updated on the health of your site. |
✅ | ✅ | ✅ |
Emergency Response
Our 24/7, 365 team is available to work through any emergency issues during the update process, should they arise. |
✅ | ✅ | ✅ |
Controlled Updates
Monitoring your site traffic, we wait for the lowest traffic period for your site. Additionally, we do a manual and automated check on each plugin, theme, or core file! |
✅ | ✅ | ✅ |
Timing
Monitoring your traffic, we plan updates during low-traffic periods as to not have unforeseen issues during your high-traffic periods. |
✅ | ✅ | ✅ |
Gutenberg Assistance
As more sites roll-over to Gutenberg, we will assist with any update issues here. |
✅ | ✅ | ✅ |
Feature | Maintain | Pro | Custom |
---|---|---|---|
Suspicious Link Scan
If we identify any outbound links that send visitors to other sites like looks suspicious, we will alert you |
✅ | ✅ | |
Improved Auth Keys + Salts
Random variables to improve default WordPress encryption that are stored in cookies, making it even harder to crack your password |
✅ | ✅ | |
2FA (Two-Factor Authentication)
For users who require an extra layer of security, implement 2FA that requires admin users to authenticate with a code sent to a mobile device |
✅ | ✅ | |
Secure File Permissions
Ensure all file and directory permissions are set properly to avoid malicious code |
✅ | ✅ | |
WordPress.org Trusted Sources
All plugins are referenced against authenticated trusted sources at wordpress.org |
✅ | ✅ | |
Inactive Plugin Management
Regular review and removal of inactive plugins that can act as backdoors for malicious code |
✅ | ✅ | |
Comment Spam Filtering
Junk comments cleaned out to keep your website and dashboard free of spam – additionally optimizes your database for speed and SEO |
✅ | ✅ | |
Block Malicious Google and Web Crawlers
Protection system to block malicious code simulating real Googlebots and other fake web crawlers |
✅ | ✅ | |
Custom Admin Login
On request, we can change the /wp-admin login to any URL to help detract bots and hackers from finding your URL |
✅ | ✅ | |
DNS Change Alerts
DNS changes can occur that could potentially cause downtime. We monitor daily to detect any unusual activity changes |
Daily | Daily | |
Site Scans
Check core, them, and plugin files weekly to ensure the files match the WordPress repository code base |
Weekly | Weekly | |
Monitor Real-Time
Attempts to hack your website are monitored in real-time. This means that security can be adjusted instantly and specific threats can be idenitfied. |
✅ | ✅ | |
IP Tracking
Network blocking will help prevent traffic from specific locations but locking out IP address trying to access your admin dashboard |
✅ | ✅ | |
Firewall Install
Firewalls help keep hackers and spammers at bay, but effectively blocking suspicious traffic away from your site. |
✅ | ✅ | |
Protecting Your Data
Stop unwelcome SQL injection attacks that can add unwelcome content through your database. |
✅ | ✅ | |
Password Security and Audit
In addition to an admin audit on onboarding, we’ll protect your site from bots, bruce force attacks, and required users to use strong passwords. |
✅ | ✅ | ✅ |
Malware Scan
If any infected files are found, our team will clean malicious code immediately and repair infected files. |
1x daily | Custom | |
SSL Certificate
Site hosted with us are provided a free SSL certificate and enforced SSL. If you are not hosted with us, we will install your SSL of choice! |
✅ | ✅ | ✅ |
Daily Cloud Backups
Backups are made on the cloud to ensure redundancy and we can bring your site backup in the event of an emergency quickly. |
1x daily | 4x daily | Custom |
Feature | Maintain | Pro | Custom |
---|---|---|---|
24/7 Backup Support
24/7/365 backup support if anything goes awry |
✅ | ✅ | ✅ |
Special Backup Instructions
If you have certain files you want to exclude from the cloud backups, let us know |
✅ | ✅ | ✅ |
Backup Region Option
With GDPR and other requirements, you can chose between storing on US or EU servers |
US or EU | US or EU | US or EU |
Automated Backup System
With a scheduled smart-system, we backup during low-traffic times to ensure a 100% backup success rate |
✅ | ✅ | ✅ |
Quick Backup Restore
In the event of a major issue, we can get your site restored from a backup quickly |
✅ | ✅ | ✅ |
Amazon S3 Cloud Backups
Ensure nothing from your website or server is ever lost with entire backups on the cloud |
✅ | ✅ | ✅ |
Feature | Maintain | Pro | Custom |
---|---|---|---|
Elementor Pro
The best and fastest-growing WordPress page builder on the market
|
FREE | FREE | FREE |
WP Smush Pro
Compress all existing and new images on the server to the correct size of the image for the container
|
FREE | FREE | |
WP Rocket
The best caching plugin for WordPress sites, from caching to DNS prefetching
|
FREE | FREE | |
iThemes Security ProTooltip content
|
FREE | FREE |
Feature | Maintain | Pro | Custom |
---|---|---|---|
Data Center Communication
Not hosting with us? No problem, we will work directly with your host to solve any issues related to your data center. |
✅ | ✅ | ✅ |
Incident Summary
In additional to weekly reports, individual incidents receive a separate report details the issue and the solution. |
✅ | ✅ | ✅ |
Safe Updates
Before starting emergency fixes, we perform both automated and manual checks to ensure the proper and safe methods for fixes. |
✅ | ✅ | ✅ |
Emergency Communication
With automated site checks ever 60 seconds, we’ll alert you to the problem, the solutions, and a post-incident report. |
✅ | ✅ | ✅ |
Gutenberg Support
Having issues with the new Editor? Our team will assist with an upgrade to the new editor and fix any incompatibility issues that come up. |
✅ | ✅ | ✅ |
24/7 Monitoring
With our team spanning multiple time zones, we monitor and respond to crisis quickly, to ensure uptime proper up-time on your site! |
✅ | ✅ | ✅ |
Feature | Maintain | Pro | Custom |
---|---|---|---|
CDN Support
To ensure amazing global coverage, we support your Content Delivery Network, that copies your website to servers around the world, to the server closets to their geographical location |
✅ | ✅ | |
Ensure Server Response Time
Inadequate servers can drastically reduce load times. If you’re not currently hosting with us, we can move you to our fully-managed WordPress hosting environment |
✅ | ✅ | |
Critical CSS Inline
Improve performance by loading what’s not absolutely necessary after it has rendered the page and inlining the most import CSS |
✅ | ✅ | |
Compression Enabled
Achieve lower loading times and an overall faster website with Gzip compression enabled from your server or assets delivery service |
✅ | ✅ | |
Lazy Loaded Images
Improve your load time and bandwidth, without using external JS scripts, with lazy loading images and iFrames |
✅ | ✅ | |
Browser Caching
A cached is a “saved” version of your web pages. Regular caching allows your site to display a fast-loading cached version of the site to users |
✅ | ✅ | |
Combine Asset Request
The more requests your site has, the slower the user experience. We reduce the website calls for the CSS and JS assets and move items to the footer to speed up load times |
✅ | ✅ | |
Fix Render-Blocking Assets
Certain JavaScript/CSS files, Google Fonts, and Font Awesome includes elements can slow down the user experience – we optimize the loading order |
✅ | ✅ | |
Mobile and Device Optimization
Test and fix every kind of browser and window resolution to ensure proper navigation across all devices, responsiveness, and correct fonts |
✅ | ✅ | |
Javascript and CSS Minification
Increase site speed by minifying and compressing scripts and styles, and moving styles to the head and scripts to the footer |
✅ | ✅ | |
Query String Removal
Query strings in URLs, that are not cached by CDNs or proxy caching servers, are optimized for increased speeds |
✅ | ✅ | |
Image Optimization
Optimize all images, and future uploads, using lossless compression to reduce file size without sacrificing quality |
✅ | ✅ | |
Comment Spam Filtering
Junk comments cleaned out to keep your website and dashboard free of spam – additionally optimizes your database for speed and SEO |
✅ | ✅ | |
Database Optimization
Table overheard in WordPress database can build up – we clean it to keep your website’s performance optimized |
Daily | Daily |